Terms and Conditions

I.
Basic Provisions

1. These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are issued by: Peter Popovič
   Company ID: 52 095 649
   Tax ID: 2120896536
   Registered office: Helsinská 21, 04013 Košice
   Registered in the Commercial Register of the District Office Košice I,

2. Contact details:
   Email: info@nu3o.com
   Phone: +421 949 049 265
   nu3o.com
   (hereinafter referred to as the “Seller”)

1. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside the scope of their business activity as a consumer, or within the scope of their business activity (hereinafter the “Buyer”) via the web interface located on the website www.nu3o.com (hereinafter the “Online Store”).
2. The provisions of these Terms and Conditions form an integral part of the purchase contract. Deviations agreed upon in the purchase contract take precedence over the provisions of these Terms and Conditions.
3. These Terms and Conditions and the purchase contract are concluded in the Slovak language.

II.
Information About Goods and Prices

1. Information about the goods, including the price of each item and its main features, is provided for each product in the catalog of the Online Store. Prices include VAT, all related fees, and return shipping costs, unless the nature of the product makes return by ordinary mail impossible. Prices remain valid for as long as they are displayed in the Online Store. This provision does not exclude the possibility of concluding a purchase contract under individually agreed conditions.
2. All product presentations in the Online Store catalog are for informational purposes only and the Seller is not obliged to conclude a purchase contract for these items.
3. The Online Store provides information on packaging and delivery costs. The information on these costs applies only when delivery is within the territory of the Slovak Republic.
4. Any discounts on the purchase price cannot be combined unless otherwise agreed by the Seller and the Buyer.

III.
Order and Conclusion of the Purchase Contract

1. The Buyer bears all costs incurred when using remote communication means in connection with concluding the purchase contract (internet connection, telephone calls, etc.). These costs do not differ from the basic rate.
2. The Buyer may place an order in the following ways:

• Through their customer account, if registered in the Online Store,
• By filling out the order form without registration.

3. When placing an order, the Buyer selects the product, quantity, method of payment, and delivery option.
4. Before submitting the order, the Buyer can check and modify the data entered. The order is sent to the Seller by clicking the “Order” button. The Seller considers all data in the order to be correct. The validity of the order requires that all mandatory information be filled out and that the Buyer confirms they have read and agreed to these Terms and Conditions.
5. Immediately after receiving the order, the Seller sends an automatic confirmation email to the Buyer. This confirmation is not considered the conclusion of the contract. The current Terms and Conditions are attached to the confirmation email. The purchase contract is concluded only once the Seller accepts the order. The acceptance notice is sent to the Buyer’s email. If the Seller cannot meet any request in the order, they will send an amended offer to the Buyer’s email. This amended offer constitutes a new proposal for the purchase contract, which is concluded upon the Buyer’s confirmation of acceptance.
6. All orders received by the Seller are binding. The Buyer may cancel an order until the Seller confirms its acceptance. The Buyer may cancel an order by phone or email using the contact details provided in these Terms and Conditions.
7. In the event of an obvious technical error in the price of goods displayed in the Online Store or during ordering, the Seller is not obliged to deliver the goods at the incorrect price, even if the Buyer has received an automatic confirmation. The Seller shall promptly inform the Buyer of the error and send an amended offer. This constitutes a new proposal for the purchase contract, which is concluded once the Buyer confirms acceptance of the corrected offer.

IV.
Customer Account

1. Based on the Buyer’s registration in the Online Store, the Buyer can access their customer account to place orders. The Buyer may also order goods without registration.
2. When registering and placing orders, the Buyer must provide accurate and truthful information. The Buyer must update any changes. The Seller considers all data provided by the Buyer to be correct.
3. Access to the customer account is secured by a username and password. The Buyer must keep this information confidential. The Seller is not liable for any misuse of the customer account by third parties.
4. The Buyer is not allowed to let third parties use their customer account.
5. The Seller may delete the customer account, particularly if it has not been used for an extended period or if the Buyer breaches the purchase contract or these Terms and Conditions.
6. The Buyer acknowledges that the customer account may not be available continuously due to maintenance or technical reasons.

V.
Payment Terms and Delivery

1. The Buyer may pay for the goods and related delivery costs as follows:

• By bank transfer to the Seller’s account IBAN: SK8883300000002101553076 (FIO Bank Slovakia)
• By PayPal payment
• By credit/debit card via the Besteron payment gateway
• By cash on delivery

2. Along with the purchase price, the Buyer must pay packaging and delivery costs as agreed. Unless otherwise stated, the purchase price includes these costs.
3. For cash payments, the purchase price is due upon delivery. For bank transfers, payment is due within 7 days of contract conclusion.
4. For online payments, the Buyer follows the instructions of the payment provider.
5. For bank transfers, payment is deemed complete once the funds are credited to the Seller’s account.
6. The Seller does not require any advance payment or deposit before dispatch. Payment before shipping is not considered a deposit.
7. Under Slovak law, the Seller must issue an invoice to the Buyer.
8. Goods are delivered to the address specified by the Buyer in the order.
9. The delivery method is selected during the ordering process.
10. Delivery costs depend on the selected shipping method and are stated in the Buyer’s order and the Seller’s confirmation. If the Buyer requests a special delivery method, they bear any associated risks or additional costs.
11. If the Seller is required to deliver goods to a specified address, the Buyer must accept delivery. If re-delivery or alternative delivery is required due to the Buyer, they must pay any associated costs.
12. Upon receipt, the Buyer must check that the packaging is intact and immediately report any damage to the courier. If the packaging shows signs of tampering, the Buyer may refuse the delivery.
13. The Seller issues an invoice sent via email and included with the shipment.
14. Ownership transfers to the Buyer upon full payment, including delivery costs, but not before the Buyer receives the goods. The risk of accidental loss or damage passes upon delivery or when the Buyer was obligated to take delivery but failed to do so.

VI.
Withdrawal from the Contract

1. A Buyer acting as a consumer has the right to withdraw from the purchase contract without giving a reason.
2. The withdrawal period is 14 days:

• From the date of receiving the goods,
• From the date of receiving the last delivery of goods if the order contains multiple items or parts,
• From the date of receiving the first delivery in the case of recurring deliveries.

3. The Buyer cannot withdraw from the contract, among other things, in the following cases:

• Delivery of goods made to the Buyer’s specifications or clearly personalized,
• Delivery of perishable goods or goods irreversibly mixed with others after delivery,
• Delivery of sealed goods that are unsuitable for return for health or hygiene reasons if the seal was broken after delivery,
• Other cases stated in § 7(6) of Act No. 102/2014 Coll. on Consumer Protection for Distance Contracts.

4. To meet the withdrawal deadline, the Buyer must send a statement of withdrawal before the 14-day period expires.
5. The Buyer may use the withdrawal form provided by the Seller. The withdrawal notice must be sent to the Seller’s email or postal address listed in these Terms and Conditions. The Seller will promptly confirm receipt.
6. The Buyer must return the goods within 14 days of withdrawal and bears the cost of return shipping.
7. The Seller must refund all received payments, including delivery costs, within 14 days of withdrawal, using the same payment method unless agreed otherwise.
8. If the Buyer selected a more expensive delivery method, the Seller refunds only the cost of the cheapest option offered.
9. The Seller is not required to issue a refund until the Buyer returns or proves shipment of the goods.
10. The goods must be returned undamaged, unused, and clean, preferably in the original packaging. The Seller may deduct compensation for damages from the refund.
11. The Seller may withdraw from the contract if the goods are out of stock, unavailable, or discontinued, and will notify the Buyer via email or phone and refund all payments within 14 days.

VII.
Rights from Defective Performance

1. The Seller guarantees that the goods are free of defects upon delivery. Specifically, the goods:

• Have the characteristics agreed upon or reasonably expected,
• Are fit for their usual purpose,
• Are in the correct quantity or weight,
• Comply with legal requirements.

2. If defects occur, the Buyer may file a complaint and request:

• If the defect can be remedied:
• Free repair,
• Replacement with new goods,
• If the defect cannot be remedied:
• Reasonable discount,
• Withdrawal from the contract.

3. The Buyer may withdraw if the defect makes proper use impossible.
4. The Seller must accept complaints and provide written confirmation stating the date, content, requested resolution, and result.
5. The Seller or authorized employee must determine the method of resolution immediately, within three business days for complex cases, and resolve the complaint within 30 days at most. Failure to do so entitles the Buyer to withdraw or demand replacement.
6. The Seller shall notify the Buyer in writing of the complaint outcome within 30 days.
7. No rights apply if the Buyer knew of the defect or caused it themselves.
8. In case of a justified complaint, the Buyer has the right to reimbursement of necessary costs incurred in connection with the complaint.
9. The rights and obligations regarding defective performance follow the Slovak Civil Code and Consumer Protection Act.
10. Further details are set out in the Seller’s complaint policy.

VIII.
Communication

1. All written correspondence may be delivered electronically between the parties.
2. The Buyer sends correspondence to the Seller’s email specified in these Terms and Conditions. The Seller sends correspondence to the Buyer’s email provided in their account or order.

IX.
Alternative Dispute Resolution

1. The consumer may contact the Seller with a request for redress if dissatisfied with complaint handling. If the Seller fails to respond within 30 days, the consumer may file a proposal for alternative dispute resolution (ADR). This does not affect the consumer’s right to go to court.
2. The competent authority for ADR is the Slovak Trade Inspection (SOI), Prievozská 32, 827 99 Bratislava, Company ID: 17 331 927. Contact: Slovak Trade Inspection, Central Inspectorate, Department of International Relations and ADR, Prievozská 32, 827 99 Bratislava 27, or via email at ars@soi.sk or adr@soi.sk. Website: https://www.soi.sk/. The EU online dispute resolution platform at http://ec.europa.eu/consumers/odr may also be used.
3. The European Consumer Centre Slovakia, Mlynské nivy 44/a, 827 15 Bratislava, http://esc-sr.sk/, is the contact point according to EU Regulation No. 524/2013.
4. The Seller is authorized to sell goods based on a trade license. Trade supervision is carried out by the relevant District Office, Trade Licensing Department. The Slovak Trade Inspection oversees compliance with the Consumer Protection Act.

X.
Final Provisions

1. All agreements between the Seller and the Buyer are governed by Slovak law. If the relationship includes an international element, Slovak law applies. Consumer rights under generally binding regulations remain unaffected.
2. The Seller is not bound by any codes of conduct within the meaning of the Consumer Protection Act.
3. All rights to the Seller’s website, including copyright, layout, photos, videos, graphics, trademarks, logos, and other content, belong to the Seller. Copying or modifying the website or its parts without the Seller’s consent is prohibited.
4. The Seller is not liable for errors caused by third-party interference or misuse of the Online Store. The Buyer may not use procedures that could negatively affect the store’s operation or perform any unauthorized actions.
5. The purchase contract, including these Terms and Conditions, is archived electronically by the Seller and is not publicly accessible.
6. The Seller may amend or supplement these Terms and Conditions. Such changes do not affect rights and obligations arising during the validity of the previous version.
7. An example withdrawal form is attached to these Terms and Conditions.

These Terms and Conditions take effect on January 7, 2019.